How do I set up a feedback form backend with TownHall?

Setting up a feedback form backend is simple. Create a free TownHall account, add a new form in your dashboard, and copy the form endpoint URL. Then point your HTML form's action attribute to this URL. No backend code required!

What features does TownHall offer for feedback form backend?

TownHall provides instant email notifications, spam protection, auto-replies, webhook integrations, file uploads, and a dashboard to manage all submissions. You can also export data as CSV and integrate with tools like Slack, Discord, and Zapier.

How much does it cost to use TownHall for feedback form backend?

TownHall offers a free tier with 50 submissions per month. Paid plans start at $9/month. No credit card required to start, and you can upgrade anytime as your needs grow.

Can I customize the feedback form backend form?

Yes! Since you're using your own HTML form, you have complete control over the design, styling, and fields. TownHall handles the backend processing, so you can style your form however you want using CSS.

Does TownHall work with any framework or CMS?

Absolutely! TownHall works with any frontend framework or static site. Whether you're using React, Vue, Next.js, Svelte, WordPress, or plain HTML, just point your form to our endpoint URL.

What happens if I exceed my plan limits?

Your dashboard shows warnings when you're approaching your limits. Once you hit your limit, we provide a 5-submission grace period so you don't lose any data. After that, new submissions are paused until the next billing cycle or you upgrade. We never delete your data.

Use case

Collect and manage customer feedback effortlessly

Build feedback loops that matter. TownHall makes it easy to collect ratings, reviews, and suggestions from your users. Get instant notifications and analyze trends over time.

Start free Read the docs

Features for feedback form backend

Support for star ratings and NPS scores

Real-time Slack/Discord notifications

Sentiment analysis in dashboard

Categorize feedback by type

Track feedback trends over time

Integrate with product management tools

Example implementation

Copy this code and replace YOUR_FORM_ID with your TownHall form ID:

HTML

<form action="https://townhall.gg/f/YOUR_FORM_ID" method="POST">
  <select name="rating" required>
    <option value="">Rate your experience</option>
    <option value="5">⭐⭐⭐⭐⭐ Excellent</option>
    <option value="4">⭐⭐⭐⭐ Good</option>
    <option value="3">⭐⭐⭐ Average</option>
    <option value="2">⭐⭐ Poor</option>
    <option value="1">⭐ Very Poor</option>
  </select>
  <textarea name="feedback" placeholder="Tell us more..." required></textarea>
  <input type="email" name="email" placeholder="Email (optional)" />
  <button type="submit">Submit Feedback</button>
</form>

Why use TownHall for feedback form backend?

Understand what users love and what needs improvement

Act quickly on critical feedback with instant alerts

Build products users actually want

Demonstrate you value customer input

Data-driven product decisions

Perfect for

SaaSE-commerceMobile appsAgenciesEducation

Collect and manage customer feedback effortlessly

Features for feedback form backend

Example implementation

Why use TownHall for feedback form backend?

Perfect for

Related use cases

Contact Form Backend

Survey & Poll Forms

Support Ticket Forms

Frequently asked questions

Ship the feature, not the infrastructure.