How do I set up a support ticket forms with TownHall?

Setting up a support ticket forms is simple. Create a free TownHall account, add a new form in your dashboard, and copy the form endpoint URL. Then point your HTML form's action attribute to this URL. No backend code required!

What features does TownHall offer for support ticket forms?

TownHall provides instant email notifications, spam protection, auto-replies, webhook integrations, file uploads, and a dashboard to manage all submissions. You can also export data as CSV and integrate with tools like Slack, Discord, and Zapier.

How much does it cost to use TownHall for support ticket forms?

TownHall offers a free tier with 50 submissions per month. Paid plans start at $9/month. No credit card required to start, and you can upgrade anytime as your needs grow.

Can I customize the support ticket forms form?

Yes! Since you're using your own HTML form, you have complete control over the design, styling, and fields. TownHall handles the backend processing, so you can style your form however you want using CSS.

Does TownHall work with any framework or CMS?

Absolutely! TownHall works with any frontend framework or static site. Whether you're using React, Vue, Next.js, Svelte, WordPress, or plain HTML, just point your form to our endpoint URL.

What happens if I exceed my plan limits?

Your dashboard shows warnings when you're approaching your limits. Once you hit your limit, we provide a 5-submission grace period so you don't lose any data. After that, new submissions are paused until the next billing cycle or you upgrade. We never delete your data.

Use case

Streamline customer support requests

Create organized support ticket systems without complex helpdesk software. TownHall categorizes issues, assigns priorities, and routes tickets to the right team.

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Features for support ticket forms

Issue categorization and tagging

Priority level selection

File attachment support

Auto-assign based on category

Customer acknowledgment emails

Integration with helpdesk tools

Example implementation

Copy this code and replace YOUR_FORM_ID with your TownHall form ID:

HTML

<form action="https://townhall.gg/f/YOUR_FORM_ID" method="POST" enctype="multipart/form-data">
  <input type="email" name="email" placeholder="Your email" required />
  <select name="category" required>
    <option value="">Select category</option>
    <option value="bug">Bug Report</option>
    <option value="feature">Feature Request</option>
    <option value="billing">Billing Issue</option>
    <option value="account">Account Problem</option>
    <option value="other">Other</option>
  </select>
  <select name="priority" required>
    <option value="low">Low - General inquiry</option>
    <option value="medium">Medium - Need help soon</option>
    <option value="high">High - Blocking issue</option>
    <option value="urgent">Urgent - Service down</option>
  </select>
  <input type="text" name="subject" placeholder="Brief summary" required />
  <textarea name="description" placeholder="Describe your issue..." required></textarea>
  <input type="file" name="attachment" accept="image/*,.pdf" />
  <button type="submit">Submit Ticket</button>
</form>

Why use TownHall for support ticket forms?

Organize support requests from day one

Prioritize urgent issues automatically

Reduce response time with smart routing

Improve customer satisfaction with auto-replies

Scale support without expensive software

Perfect for

SaaSE-commerceTechnologyProfessional servicesEducation

Streamline customer support requests

Features for support ticket forms

Example implementation

Why use TownHall for support ticket forms?

Perfect for

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Frequently asked questions

Ship the feature, not the infrastructure.