Features for Support Ticket Forms
Issue categorization and tagging
Priority level selection
File attachment support
Auto-assign based on category
Customer acknowledgment emails
Integration with helpdesk tools
Example Implementation
Copy this code and replace YOUR_FORM_ID with your TownHall form ID:
<form action="https://townhall.gg/f/YOUR_FORM_ID" method="POST" enctype="multipart/form-data">
<input type="email" name="email" placeholder="Your email" required />
<select name="category" required>
<option value="">Select category</option>
<option value="bug">Bug Report</option>
<option value="feature">Feature Request</option>
<option value="billing">Billing Issue</option>
<option value="account">Account Problem</option>
<option value="other">Other</option>
</select>
<select name="priority" required>
<option value="low">Low - General inquiry</option>
<option value="medium">Medium - Need help soon</option>
<option value="high">High - Blocking issue</option>
<option value="urgent">Urgent - Service down</option>
</select>
<input type="text" name="subject" placeholder="Brief summary" required />
<textarea name="description" placeholder="Describe your issue..." required></textarea>
<input type="file" name="attachment" accept="image/*,.pdf" />
<button type="submit">Submit Ticket</button>
</form>Why Use TownHall for Support Ticket Forms?
Organize support requests from day one
Prioritize urgent issues automatically
Reduce response time with smart routing
Improve customer satisfaction with auto-replies
Scale support without expensive software
Perfect For
Related Use Cases
Frequently asked questions
Everything you need to know about support ticket forms with TownHall.
Setting up a support ticket forms is simple. Create a free TownHall account, add a new form in your dashboard, and copy the form endpoint URL. Then point your HTML form's action attribute to this URL. No backend code required!
TownHall provides instant email notifications, spam protection, auto-replies, webhook integrations, file uploads, and a dashboard to manage all submissions. You can also export data as CSV and integrate with tools like Slack, Discord, and Zapier.
TownHall offers a free tier with 50 submissions per month. Pro plans start at $19/month with 5,000 submissions. No credit card required to start, and you can upgrade anytime as your needs grow.
Yes! Since you're using your own HTML form, you have complete control over the design, styling, and fields. TownHall handles the backend processing, so you can style your form however you want using CSS.
Absolutely! TownHall works with any frontend framework or static site. Whether you're using React, Vue, Next.js, Svelte, WordPress, or plain HTML, just point your form to our endpoint URL.
Your dashboard shows warnings when you're approaching your limits. Once you hit your limit, we provide a 5-submission grace period so you don't lose any data. After that, new submissions are paused until the next billing cycle or you upgrade. We never delete your data.
Start collecting data in minutes
No backend code required. Just paste a URL and you're live.
No credit card required • Free tier forever