Terms of Service

Last updated: December 17, 2024

1. Acceptance of Terms

By accessing or using townhall (“the Service”), operated by DonorKit, Inc., doing business as townhall (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

townhall provides a backend-as-a-service platform that includes:

  • Form submission handling and storage
  • File upload and CDN hosting
  • Short link creation and click tracking
  • Contact/CRM management
  • Webhook notifications
  • API access for developers

3. Account Registration

To use our Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of others
  • Transmit spam, malware, or other harmful content
  • Collect personal data without proper consent
  • Attempt to gain unauthorized access to our systems
  • Use the Service in any way that could damage or overburden our infrastructure
  • Resell or redistribute the Service without authorization

5. Subscription Plans & Billing

5.1 Free Tier

We offer a free tier with limited features and usage caps. Free accounts may be subject to additional restrictions and are provided without any service level guarantees.

5.2 Paid Plans

Paid subscriptions (Personal, Professional, Business) are billed on a monthly or annual basis as selected during checkout. All fees are non-refundable except as described in these terms.

5.3 Lifetime Plan

Lifetime Plan Terms

The Lifetime plan provides permanent access to Professional-tier features for a one-time payment. This plan is subject to the following conditions:

  • Access continues for as long as the Service remains operational
  • If the Service is discontinued, lifetime plan holders who received less value than the equivalent Pro plan monthly cost will receive a prorated refund upon request
  • For example: If you paid $199 for lifetime and the Pro plan costs $19/month, after 11+ months of service you have received equivalent value and no refund would be issued
  • If service is discontinued before you have received equivalent value (e.g., 5 months of service), you may request a prorated refund for the unused portion

5.4 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access until the end of your current billing period. No partial refunds are provided for unused time within a billing cycle.

6. Data and Content

6.1 Your Data

You retain all rights to the data and content you submit to our Service. By using our Service, you grant us a limited license to store, process, and transmit your data as necessary to provide the Service.

6.2 Data Retention

We retain your data for as long as your account is active. Upon account deletion, your data will be permanently removed within 30 days, except where retention is required by law.

6.3 Data Export

You may export your data at any time using our dashboard export features or API.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by DonorKit, Inc. (d.b.a. townhall) and is protected by international copyright, trademark, and other intellectual property laws.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DONORKIT, INC. (D.B.A. TOWNHALL) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

11. Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice. We will make reasonable efforts to notify users of significant changes.

Service Discontinuation Notice

In the event of service discontinuation, we will provide at least 30 days notice to allow you to export your data. Lifetime plan holders will be eligible for prorated refunds as described in Section 5.3.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the “Last updated” date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at: